Refund policy
FITSPIRE Return & Exchange Policy
At FITSPIRE, we want you to love your purchase. If you need a different size or receive an incorrect or damaged item, please review our exchange policy below.
1. Exchange Eligibility
* Exchange requests must be submitted within 7 days of delivery.
* Items must be unworn, unwashed, unused, and in their original condition, with all original tags and packaging intact.
* Products showing signs of wear, washing, damage caused after delivery, or alteration may not qualify for an exchange.
* Exchanges are subject to stock availability.
2. No Change-of-Mind Returns
FITSPIRE does not accept returns or offer refunds for change-of-mind purchases, including situations where a customer changes their preference after ordering.
If you need a different size, you may request an exchange within the 7-day exchange window, subject to eligibility and availability.
This policy does not limit any consumer rights or remedies that cannot legally be excluded.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve your issue, please provide:
* Your order number.
* Clear photographs or a video showing the issue.
* A brief description of the problem.
Once we review your claim, we will contact you with the next steps. Eligible claims will be resolved through an appropriate replacement or exchange, subject to applicable consumer law.
4. How to Request an Exchange
To request an exchange:
1. Contact us through our official Instagram account or customer support email.
2. Provide your order number and the reason for the exchange.
3. Wait for confirmation and instructions before sending any item back.
4. Pack the item securely with its original tags and packaging.
5. Follow the return shipping instructions provided by our team.
Please do not send an item back before your exchange request has been approved.
5. Shipping Charges
For exchanges requested because of a size preference or other customer-related reason, the customer may be responsible for applicable shipping charges.
If an exchange is approved because FITSPIRE sent an incorrect item or an item arrived damaged or defective, FITSPIRE will coordinate an appropriate resolution, including applicable shipping costs, in accordance with the circumstances and applicable consumer law.
6. Exchange Processing
We will review eligible requests and inform you of the next steps. Processing times may vary depending on product availability and courier arrangements.
If the requested replacement is unavailable, we will contact you to discuss the available options.
7. Contact Us
For exchange requests or questions about this policy, please contact:
Brand: FITSPIRE
Instagram: https://instagram.com/fitspire.pk
Email: Shopfitspire@gmail.com
We appreciate your support and thank you for shopping with FITSPIRE.